Återbetalningspolicy

Returns of faulty or damaged items

Please inspect your order upon reception. To be eligible for a return of a faulty or damaged item, a complaint and a clear photo of proof (of the fault or damage) must be sent to ConsciousEvolutionCrew@gmail.com within 20 days of delivery.

If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes

Please know that for DTG products, there is a tolerance of 0.5" for print placement. Meaning that any minor variations in the placement of the print will not be considered as a fault or damage.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please also know that any return shipping cost is paid by you. 

Buyer's remorse 

We do not accept returns for change of mind. We only offer returns for items that are faulty or damaged, as each item is made to order. 

Lost packages

Please see the information under our Shipping policy. 

Additional exceptions / non-returnable items 

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds or replacements

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If a refund has been requested, you’ll be refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too. 

A replacement will be issued if that has been requested instead of a refund.